Frequently Asked Questions (FAQ)

Shipping & Order Processing

1. When will my order be processed and shipped?

We aim to process and ship all orders placed before 17:00 (local time) on the same business day, Monday through Friday (excluding holidays).
Orders placed after 17:00, or on weekends and holidays, will be processed on the next business day.

2. What shipping methods do you offer?

We provide shipping options for both the Netherlands and Europe:

• Within the Netherlands: Standard delivery usually takes 1–5 business days.

• Within Europe: Delivery times vary by destination and typically range from 3–10 business days.

3. How much does shipping cost?

Shipping fees are calculated at checkout based on your destination and the shipping method selected. Worldwide: Please note: Customers are responsible for any customs duties, taxes, or additional fees charged by local authorities.

4. Will I receive tracking information?

Yes! Once your order has been shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this to track your package online in real time.